I am so terribly sorry!
FROM JOY TERRI
Many of you have complimented PMU on service excellence, however, if you’ve sent an email this year, you may be experiencing unusual delays or replies that have not been as thorough. There are even days where orders have dispatched a day or two later than our usual commitment. For this, I sincerely apologise.
I realise many clients have been following my advice between 10 and 30 years, whether it be the makeup consultation/workshop material or suggested products. I, therefore, feel obliged to be transparent here about my dilemma.
Carrying the role on every aspect, limited to my two hands (there is no team/staff) and with no option to replenish stocks of our main product line, (generating income), is proving an impossible task.
There are replies to most emailed questions here:
- Foundations – see below Notice dated 15 June
- Matte Eyeshadows – see below Notice dated 8 July
- Early days of lockdown impact and why we are still so affected – see below Notice dated 18 May and 8 July
Again, my apologies. I commit to doing all I can to help. Still, replies are taking longer because:
- We don’t have our main line of shades to sell – therefore the income is less than the cost to run/staff PMU.
- I had no choice but to have taken on full-time work outside PMU work to carry the business financially to February 2021 when our main labs will open to smaller makeup business brands.
- We are faced with unusual individual queries and many frustrated clients whose shades are not available because we have not received any replenished stock since the start of 2020 (with China’s lockdown leading the domino effect for us).
- The amount of email queries to reply is greater. And each question has a long chain of communication due to each personalised need for substitute/similar products.
Thank you for your patience.
8 July 2020
Dear PMU Clients and Fans
Thank you for your patience during our foundation dilemma. If you haven’t read previous notices below, these do still apply and will answer many questions.
Many product replenishments will be affected this year, as our required order volumes through our manufacturers have increased to minimum quantities that are not within our reach after the losses suffered during this pandemic.
The Matte Eyeshadow range will be the next to be affected, so please do order your favourite colour soonest to avoid disappointment.
I assure you, I am doing everything I can now, to be in a position to replenish stock as soon as the factories return to their previous production offerings.
15 June 2020
Dear Valued Clients
I would love to offer more positive news, but despite many South African businesses being able to resume work in the Lockdown Level 3, we have not been able to replenish supplies of popular foundation shades. For more detail on how we were been affected, please see my public notice in May.
Without foundation, many of our customers are, understandably, holding back on other less-needed makeup items, so we are facing an even more challenging time than before.
PMU Matte Liquid Foundation is sold out in Milk Bath, Vanilla Drop, Soft Wheat, Light Wheat, Natural Wheat and soon, we will run our of Wheat.
If you have an online account and remain subscribed to our updates, a notice went out last year advising we were replacing the Matte Liquid Foundation with a new formula. Please note, if you missed this, next year we have our new formula back in stock. This is a better, more advanced oil-free formula – PMU Oil Free Radiance; however, this too is currently sold out in the same shade range, and the replenishment date is still unknown.
Popular replacements (although very limited in stock) are Mineral Liquid Powder Foundation or Creme Stick Foundation. Please send me your WhatsApp number and best times to call, and I will contact you to ask a few questions and see if I can assist you with an interim solution.
18 May 2020
Dear Valued Clients
Despite the good news last week about e-commerce now open to trade during the South African COVID-19 lockdown at level 4, nothing has yet softened the blow for PMU.
The PMU product formulation is not locally manufactured, and replenishing imported supplies is not yet possible.* Makeup products are also not “essential items” on the long list of cosmetics.
Not having recovered from the loss of sales during load shedding and the knock-on effect in South Africa, small businesses in the makeup and hair industry have been struggling to survive the lockdown and are not sure how much longer they can. Your support and patience in these times will be deeply appreciated.
Please keep in mind that the entire supply chain has been impacted by COVID 19, and the overseas makeup laboratories were affected long before South Africa’s lockdown, when at that time, we already desperately needed several of our main-selling shades. Consequently, PMU has had no advantage, even during that small window of panic-ordering before our lockdown.
Your “Makeup Team” is now down to one woman, two hands and the same amount of hours in the day. Please bear with me while I restructure in an attempt to survive in our new environment.
Long before the days of launching the PMU brand in, my quest was to find clients the finest product formulations that offered a superlative finish, even on sensitive skin, along with expert advice provided through workshops, lessons, or my trained teams of makeup artists/consultants. On this task, I remain equally committed as you have remained loyal. No day passes without my appreciation of your support.
I wish for us to all stay safe and successfully fight this battle together, and I thank each of you for your understanding.
*If you wish to know more about why/how product supply has been affected, I will be posting notices and keeping you updated on this page.